Community Score Card

Ghana Strengthening Social Accountability Mechanism (GSAM) final

USAID/Ghana contracted Social Impact, Inc. to conduct an impact evaluation of USAID’s Ghana Strengthening Accountability Mechanisms (GSAM) program, which aims to increase accountability of local District Assemblies in Ghana. This randomized-controlled trial, impact evaluation tests the effect of two distinct efforts to increase accountability and improve service delivery outcomes at the district level. One-hundred and fifty of Ghana’s districts were matched and randomized into one of three groups: a top-down treatment group that received performance audits conducted by the central government Ghana Audit Service (GAS); a bottom-up treatment group that received civil-society organization (CSO) led scorecard campaigns; and a control group that did not receive either intervention.
Through surveys with citizens, local administrators, and local politicians and through a review of administrative data, we find that both CSO and GAS programming generally reduce citizen satisfaction with projects and services, but this is largely driven by districts that receive negative audit reports. That citizens are correctly attributing bad audit performance to poor-performing DAs is encouraging from the point of view of accountability. This progress with citizens has not, however, translated into many substantial changes in how administrators or politicians manage projects or project budgets. Neither GAS nor CSO programming improve transparency or corruption. GAS programming does reduce the incidence of partisan manipulation of public resources by politicians, and it also increases the perception of partisan manipulation among administrators. This is consistent with GAS sensitizing administrators to partisan manipulation and reducing its actual incidence among DA politicians.
CSO programming increases citizen-reported consultation on recent development, and administrators in CSO districts spend, on average, three hours more responding to constituents. Reasons that the intervention did not have a stronger impact on district officials includes (1) natural limits to the number of citizens reached by the intervention, (2) limited district government capacity and frequent turnover, and (3) local government dependence on federal budget transfers. Read More...

Hamenus Mortalidade no Risku ba Inan (HAMORIS – 2017-2021) Midterm Report and Summary CI Timor-Leste

The Hamenus Mortalidade no Risku ba Inan Sira (HAMORIS) project is funded by the Australian Government and implemented by CARE International Timor-Leste. Focused on the municipalities of Ermera and Covalima, the project aims to address the high number of women who die during childbirth in Timor-Leste, which has one of the highest rates of maternal death in the world, by improving their access to and use of quality maternal health services. The HAMORIS project was launched in July 2017 and has been extended until June 2022. This is the midterm report and findings. Please also find a summary in English as well as Tetum. Read More...

Every Voice Counts (EVC) Program Third National Advocacy Conference Position Paper

Since 2016 the EVC Program is implemented by CARE and its partners, namely Afghan Women Resource Center-AWRC, Women and Children Legal Research Foundation-WCLRF and Human Rights, Research and Advocacy Consortium-HRRAC. We work in eighty targeted communities in four provinces namely Balkh, Khost, Parwan and Kabul. EVC is a program that invests in social cohesion and community development, while contributing to women and girls’ empowerment, an enabling environment, civil society strengthening and government responsiveness through different interventions such as capacity development, rights awareness raising, lobby and advocacy, social accountability, research and knowledge management. As a result, there are increases in girls’ access to education (re-enrolment of girls at school), women access to local health services, women participation in local decision making processes (e.g. in community development councils), women recruitment in local official structures and community groups, and in renovation, approval and start of construction for new schools and class rooms, clinics and hospital in some of the target areas. We see positive changes in teaching relations and methods for students, improved interaction between patients and health clinic staff, as well as an increase in teacher and clinics’ staff attendance, and in monitoring by senior officials from health and education local services. And finally worth mentioning that here is a decline in harmful practices, thanks to community male members support in the target communities. Read More...

STORIAN BLONG YUMI PROJECT EVALUATION

The purpose of this evaluation is “to assess whether or not the Community Scorecard (CSC) approach as adapted to Vanuatu through the Storian Blong Yumi pilot (SBY) project offers a viable model for community-centred social accountability in Vanuatu and to document lessons from the pilot for future application”.
The Storian Blong Yumi project (SBY) tested the Community Scorecard approach for the first time in the Pacific, applying the CSC to Sexual and Reproductive Health services delivered by Vanuatu MoH health facilities serving 4 communities in Tafea Province.
The Storian Blong Yumi pilot of the CSC model in Vanuatu demonstrated results in the following areas, most strongly in the first two areas:
Stimulating dialogue between service providers and communities and overcoming social taboos to open up discussion within the community on SRH issues. Across all groups, including young men, who were the group that proved most difficult to engage, participants valued the process of community discussion. This dialogue appears to have been the basis for establishing better understanding and relationship between service providers and community members. This in turn seems to have laid the foundations for increased access to services by community members and responsiveness by service providers.
Increasing awareness of the SRH services available within their local health facility. Across groups of older and younger men and women in all locations people were aware of what family planning and STI services were available to them and what the role of the health staff were. in all locations, people who participated in the evaluation were more aware of what family planning and STI services were available to them and what the role of the health staff were. Men in all locations reported that they didn’t previously know what happened in the health centre regarding SRH, but now they have a better understanding. Read More...

Learning from the SAFE Justice Community Score Card: Final Learning Report

The SAFE Justice Community Score Card process was a local adaptation of Community Score Card models used globally and in Nepal in other sectors. Its design was led by CARE Nepal, through a participatory process with DFID and IP-SSJ partners, and focused on GBV response services provided by the Nepal police and Judicial Committees. This report details the final reflections of CARE Nepal and partner project staff on how the process worked and what could be strengthened in future. It also provides a set of recommendations for the sustainability and institutionalization of the CSC in the justice sector.

The CSC models introduced within SAFE Justice and in Search for Common Ground’s Pahunch project (around the same time) were the first to be trialed in the justice sector in Nepal. The CSC model CARE has implemented through SAFE Justice was informed by CARE’s extensive global experience with CSCs, but is also heavily based on the outputs of a co-design workshop with CARE Nepal, Search for Common Ground Nepal, SAFE Justice partners, and DFID Nepal, in Kathmandu in August 2017.1 This local model was documented and set out in a bespoke manual (SAFE Justice Community Score Card: A Field Guide for Nepal),2 and that manual was then updated and re-issued based on findings from a review and adaptation process in 2018, and then again based on the final reflection process outlined in this report (in August 2019).3
Overall, the chosen sectoral focus of the justice sector, and in particular the application of the CSC model in the midst of Nepal’s transitioning subnational governance structure, was an ambitious choice within SAFE Justice. Despite this, the process has demonstrated strong positive results, particularly in terms of improved police-community relations and community awareness of, and connection to, the new Judicial Committees.
However, the context did necessitate a particularly flexible and adaptive approach, in order to shift the structures and stakeholders involved with the CSC, in step with major political changes. While the CSC was not set up as a formal ‘pilot’ per se, CARE tried to treat it as such, scheduling deliberate junctures to reflect on the functioning of the model, hear from frontline staff on what is working and what is challenging, making and documenting concrete adaptations along the way. Read More...

RESPONSIVE AND ACCOUNTABLE PROCESSES FOR INCLUSIVE DEVELOPMENT (RAPID)

This report constitutes the final evaluation of the Responsive and Accountable Processes for Inclusive Development project (RAPID), implemented in Balkh (Charkent and Khulm districts) and Parwan (Bagram and Jabulseraj districts) provinces of Afghanistan by CARE and the Afghan Women’s Resource Centre (AWRC). The project aimed at strengthening community-based groups in contributing and influencing local decision-making processes and monitoring service delivery and to enhance responsiveness and accountability of power-holders and local authorities in order for them to serve the needs of communities, particularly women and girls. Read More...

Journey for the Advancement of Transparency, Representation, and Accountability (JATRA)

This 39 page report highlights the final evaluation findings from the Journey for Advancement for Transparency, Representation and Accountability (JATRA) project, which aimed to strengthen participatory governance processes in the public finance management systems of 15 Union Parishads in Nilphamari and Gaibandha districts of Northwest Bangladesh so that they are more transparent and accountable. This project was funded through the Global Partnership for Social Accountability (GPSA), established by the World Bank. Read More...

Every Voice Counts (EVC) Project – National Advocacy Conference Position Paper

CARE and its partners WCLRF, AWRC and HRRAC are jointly implementing the Every Voice Count-EVC program in targeted provinces to advocate rights and the position of women and girls in order to enable the environment for their access and participation in education and health services; this is achieved via the implementation of the community score card and advocacy to promote inclusive governance and incorporate lessons learnt into policies, priorities and programs of the MoE and MoPH. Through this paper on behalf of women and girls from the communities we represent call on local and national authorities from education and health ministries to address the needs of women and girls at the community level. [3 pages] Read More...

Keeping Girls At School Program Impact Evaluation rwanda edoag care final report

The Keeping Girls At School (KGAS) program is an initiative of CARE Rwanda aimed at reducing the number of girls who drop out of secondary school and increasing the share of girls that transit from lower to upper secondary education. CARE Rwanda and its implementing partners worked in 30 schools, across three districts in the Southern Province. The KGAS initiative has three main channels through which it aims to reduce dropout rates among adolescent girls: i) Providing mentorship opportunities for girls within the context of Girls Clubs; ii) Engaging girls in voluntary savings and loans (VSL) and income-generating activities; and iii) Establishing a Community Score Card (CSC) system that allows girls to comment on and influence institutions affecting their education
experience. [This 86 page document highlights the results of the KGAS program] Read More...

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