Social accountability

In 2023, CARE expressed its interest in conducting a Keystone Partnership Survey to understand how 304 local partners assessed their experience of working with CARE in an international development partnership. This report provides credible perceptual data from a partner perspective on how well CARE performs its role in the partnership.
Keystone’s partnership survey enables INGOs to benchmark their performance ratings against the experiences and perceptions of over 8,000 local partners of more than 90 INGOs (listed below in Table 1) that have taken the
survey.
Thematically, the survey explores the most important operational dimensions to international development partnerships – learning, monitoring & reporting, communications, financial support, and non-financial support.
CARE’s technical competence is further assessed through a series of questions about its sector-specific knowledge, leadership reputation, and value adding abilities. Overall relationship dynamics are captured through questions
about how well CARE learns and adapts, how CARE compares to other international partners, and the extent to which the local partner would recommend working with the CARE.
The report presents overall results for each survey question in a single graphic chart. For rating questions, Keystone employs Net Promoter Analysis (see Annex 6), allowing it to compare and benchmark CARE’s current responses against a benchmark drawn from Keystone’s global cohort of social change organizations.
Respondents indicated their region of work, budget size, type of organization, the type of work they do, and whether they were women-led. This enables us to analyse the data by these respondent characteristics without compromising anonymity. Where organizations of a particular characteristic (e.g., location or size of budget) vary from the average, we do not present it in a separate chart, but highlight these variations in the text accompanying
the charts. Read More...